Subject: not giving the Cancellation Refund
My Name: alok
My Contact No.: 9428022334
My City: ahmedabad
My Complaint Against: 24x7booking.com
24x7booking.com’s Contact Details: 18002002247
Complaint Category: Tours & Travels
My Complaint Description:
My name is Alok . I booked a Room for 3 days in Hotel manish kolkata on dated 10-January -2014 . Booking ID : GT-15215 ( RESERVATION ID: GITSOOO1277025) on website 24x7booking.com . Booking was for 3 days and the check-in date was 13 jan 2014 and check out date was 16 jan 2014.
when i reached kolkata i check – in the hotel on 13 jan but due to some reason i want to cancel the room booking for remaining two days for that i talked with the manager of Hotel manish they told me that you have booked the hotel online on the website 24x7booking.com we cant do anything for your cancellation you can request to 24x7booking.com customer care. I frequently call the customer care of 24x7booking.com for the cancellation the executive of 24x7booking.com told me that you have to put a mail regarding cancellation on our email address [email protected] and you will get the revert withtin 10 minutes i said ok i will mail the cancellation request on [email protected] when i send a mail for cancellation they revert quickly which was ad-mailer greeting that offline cancellation or online cancellation will processed in 5 days and amount will be refunded in your account. After 2 hours i called up to customer care regarding this they told me that your request is being accepted and your amount will be refunded in your account be cool. i said ok. After that i called up the manager of hotel they told me that they didnt got any instructions from 24x7booking.com about your cancellation for 2 days booking. I called up again between 9 – 10 pm on 13 january regarding my refund to 24x7booking.com customer care they told me that your cancellation is confirmed we tried to contact the hotel manish people but we are not able to reach them but you can checkout the hotel next morning your money will be refunded Rs 1800 of two days it may happen that your discount will be deducted which is of Rs 500 hence Rs 1300 will be refunded to you in few days. After that instruction i planned to check out the hotel next morning on 14 – jan – 2014 . But when i saw the message on my mobile in the noon time on 14 january that your cancellation is rolled back and your amount is forfeited that was really shocking and i feel cheated. I tried to call the customer care of 24x7booking.com several times but their response was so pathetic and they are saying only one thing that you have to inform us prior to 24 hours for cancellation hence your whole amount is forfeited . I am asking only one thing if they told me regarding the cancellation policy in the first call so that i was not get cheated . Even i called the hotel manager FOD they told me that if 24x7booking.com people assist us we can refund your amount but they are not interested than how can we refund you.
My contact number is 9428022334
Alok (Ahmedabad )