Subject: Excess Billing by Adani Gas Ltd wide Debit Note of 802 Days and reason faulty meter.
My Name: Ashok M Panchal
My City: Ahmedabad
My Complaint Against: Adani Gas Ltd
Complaint Category: Service Providers
Claim Amount (Approx.): 5444.00
My Complaint Description:
Dear Sir / Madam,
Regarding the same, I / we have a Adani Gas (PNG) Connection is with last 5-6 years, and we pay regular basis also.
But, last 1 year we receive less amount of bill due to some our personal & social reasons. After some days we see and doubt that there are some problems, so we contact their office at Maninagar and ask for that, after 2 – 3 days there service person come our house and replace that meter new one without any clarify with us.
Now, we get bill of about 600 – 700 and after 3 months (recently) they give us Debit Note of Rs. 5444.00 against that last 802 days meter gets faulty; so you have to pay that outstanding amount before due date and late payment charges etc.
After, that we contact at nearest maninagar office but their customer lounge / counter girl says that you have to pay outstanding otherwise it will be get in legal for due payment.
Now, this situation what kind of action we can take for this matter and solve. Why should I suffer and pay additional money because of Adani Gas (CRM) miscommunication and dealing with respect to details in billing. Why? I pay this other Debit Note bill coz of stupid mistake of Adani Gas department.
Below are the bill details for you information. Please let me know on this asap so that I may have idea to go for consumer forums or not.
Customer ID : 1000047010 & Invoice No : R201610139714
I requested that CRM Girl / Executive to generate new bill for my actual consumption for this month which I bound to pay not any additional money added due to their mistakes.
Thanks & Regards,
N.B: I will provide all in details when you require..