Country Club Ahmedabad Complaint – Non Refund Against Coupon

Subject: Non refund against coupon
My Name: Parul Pawar
My City: ahmedabad
My Complaint Against: Country Club Ahmedabad
Complaint Category: Entertainment
Claim Amount (Approx.): 10000
My Complaint Description:
Dear Sir,

I have membership of country club. They had promised 4 free vacations and travel voucher of 20000 at the time of taking membership. At the time of using free vacations, they had requested to pay 3500 for routine charges. As per mail given by them, it also included 2 meals per day. On the day of checking they denied to provide meals and hence we did not stay there. Now they are not taking any action to refund the money back.

I had contacted their customer care, and they had promised to refund the amount. It has been 2 months now, but they are not responding. Also i Had booked air tickets on the voucher given by them. Initially, it is required to pay and then they will refund. But since Oct'15, they have not refunded the amount. I have been continously following but no response.

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