GTPL Broad Band Ahmedabad Complaint – GTPL – Broadband Data 300 GB Consumption With In 2 Month Data Pack Empaty

Subject: GTPL – Broadband Data 300 GB consumption With in 2 month Data pack Empaty
My Name: Vijay Vaghasia
My City: Vadodara
My Complaint Against: GTPL Broad Band Ahmedabad
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 3037
My Complaint Description:
I ,Vijay From Baroda Gujarat .my complaint against GTPL broadband services baroda. My Broad Band plan was activated on 08/09/2015 & plan(200Gb +100Gb(free) ) amount is 4050. within in 2 month internet services was interrupted 10 times for 2 days or 3 days. With in 2 month my package is empty 300Gb uses. I was logged the complain online but not getting respond properly same i was visited their baroda office 04/11/2015 for problem resolution . same they are taken my mail id & not share detail uses those data till date. after I was check analysis from their website & found 28/10/2015 to 31/10/2015 last three days 227 GB data download & it is not possible uses my end. Same found that MAC id is showing different .same i asked their call centre for MAC id detail but they are not share properly. my side internet security is 100% strong & i am single user for braodband no boddies uses this data. after this esaclation not rcvd any problem related mail their side. Kindly Request to you pls treat on top priority. data uses detail as mention below.
VOLUME200GB10MBPS-12M 28-10-2015 02:09:16 3:41:47 16996 6246 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 28-10-2015 21:06:54 0:14:57 409 80 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 28-10-2015 22:10:15 0:38:42 3989 820 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 29-10-2015 00:00:41 3:53:49 24891 5408 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 29-10-2015 21:55:29 0:26:06 66 12 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 29-10-2015 23:18:52 5:26:19 49662 10745 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 31-10-2015 00:19:13 4:07:32 34926 8735 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 31-10-2015 22:24:58 0:19:52 781 198 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 1/11/2015 0:34 4:30:53 23809 5294 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 2/11/2015 1:14 1:33:31 7929 1561 00-26-f7-85-ae-e1
VOLUME200GB10MBPS-12M 2/11/2015 21:04 5:14:18 21840 3600 00-26-f7-85-ae-e1

185298 42699
42699

227997

Company Name : GTPL Hathway Broad band ltd
Location : Baroda
Phone no : 9727633633,
6th Floor Monalisha Complex,
Next To World Trade,
Above Pudent Hotel, Sayajigunj,
Baroda 390005
Ph.9727772475 / 9727772476

Thanks,
Vijay

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