Airtel Charged Me Rs. 23161 For GPRS Usage

airtel charged me 23161Rs for gprs usage….for 98Rs/month 2GB data
usage free Plan,

since 2YEARS i am using this number………….9662063403….

Complaint num:37249122

hello sir,

this is sunil gunti………..mobile num:
9662063403(complaintpaid)……….gandhidham kutch gujarat…………i
have activated 98Rs gprs pack on 13/04/2011………as told by cusomer
service agent i will get 2gb data usage free for 1month at a rental of
98Rs/month……….beyond 2gb usage i will b charged
30p/50kb…………..within 15days i used 1.9gb……..so to avoid
extra charge i deactivated the gprs pack on
28/04/2011…………..and activated another unlimited pack of
450Rs/month………..so for that 15 days they charged me
23161Rs(Twenty three thousand one hundred sixty one
rupees)………..plssssssssssss i need help……….i have
registered a complaint but i am sure it will not b of any
use…………

sir many of ur customer care agents provide wrong info due to lack of
proper knowledge……..sir please help me……..

i will be very much thankfull………..if the issue gets
resolved………..

name:sunil

contact:9662063403

Place: gandhidham, kutch, gujarat.

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3 thoughts on “Airtel Charged Me Rs. 23161 For GPRS Usage

  1. Hi Sunil,
    Now mobile operators are trying to betraying the consumers by activating the unsubscribed services and the balance decreases automatically. This is the major source of income now for this Companies.
    We need to launch the protest against this Co. and stop looting the consumers.
    We can file the suit against them but the procedure is so cumbersome that Customer loses the patience till the outcome comes.Companies are taking advantage of this.
    Actually this is unfair means of cheating under the Consumer Protection Act.

    I request if the TRAI gets involved in resolving this matters as, there are number of cases on a daily basis.

    Regards,

    Samkith

    • i received a call from airtel appellate officer regarding the issue, he told me that what ever they charged me is correct………….i asked him that bcos of ther representative dint gave me incomplete information caused me such a huge bill……………he was shouting that i should ask them clearly about the plan………..i explained him what the agent told me about plan…………
      As told by the agent regarding 98 Rs GPRS plan is…………i will get 2gb free for 1month for 98Rs/month rental…………appellate officer was supporting his agent and not the customer…………..

  2. I have subscibe 5Rs/50MB GPRS per dayin AIRTEL.
    during movie downloading(Firaq) Airtel has deducted 49+12.5+15=76.5 Rs without any prior information to me.
    Further more when my balance was zero, internet access stoped even i paid 5Rs/50MB.
    when i call custumer care, they were denied my call due to zero balance.

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