Airtel Mobile Complaint – Cards Are Converted From Postpaid To Prepaid But Not Fully Activated

Subject: Cards are converted from Postpaid to Prepaid but not fully activated
My Name: Amit Tank
My City: Mumbai
My Complaint Against: Airtel Mobile
Complaint Category: Airtel Complaints
Claim Amount (Approx.):
My Complaint Description:

I have two mobile numbers for my and my wife. I have give request for the number transfer from Post paid to Prepaid on 30 January, 2016. I have paid pending balance on the day of conversion request.

1. My First number 9172776778 is deactivated for two days i.e. 2nd and 3rd Feb 2016. And then number started with new sim card. After number activated I am not able to call because of not able to recharge with this number.

2. My Second number 9004838855 is still in progress for converting from complaint paid to pre paid. Old sim is still active and new sim is still not activated.

Its been more than one month, lots of calls to customer care and visited many times into gallery but they are not able to justify for above issues.

These are my primary numbers and getting too much issues with numbers.

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One thought on “Airtel Mobile Complaint – Cards Are Converted From Postpaid To Prepaid But Not Fully Activated

  1. Dear Mr. Tank,

    This is with reference to your complaint dated 5 March 2016.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Akanksha Singh
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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