Subject: fraudulent commitment of transporting bike to baroda
My Name: Mehul Patel
My City: Pune
My Complaint Against: Alfa Logistics & Packers
Complaint Category: Service Providers
Claim Amount (Approx.): 3000
My Complaint Description:
This is in regards of the consignment no 5133, dated 2nd april, 2016 for transporting Honda shine bike from pune to vadodara. my experience with Alfa logistics have been so unsatisfactory and frustrating for the responses over the phone from the alfa logistics team.
following are the sequences of the events.
When i called first time to Alfa logistics, call was attended by Amit kumar (cell# 9887760732), As per my discussion with Amit kumar (cell#9887760732,9730809196 ) on the Saturday morning Bike was supposed to be packed and loaded from my place which did not happened and I was told that team will come tomorrow to pick up the bike. when 2 persons came to pick up the bike, it was shock and surprise for me when they told me that they will drive the bike to the warehouse and same will be packed there. I was bit resistant to this as it was told by Amit that bike will be packed/loaded from the source and unpacked/unload to the destination means door to door packing and unpacking and also surety for next day delivery to the destination, but this first deviation then what was told by Amit Kumar.
Hearing different story from the person came to pick up the bike, I thought to call Amit kumar immediately and clarify the same, but person came to pick up the bike insisted not to call and let them drive the bike to the warehouse safely, so i allowed and did not call to the Amit.
When I called up to Amit kumar next day which was Monday, they said it will be reached to destination by end of the day which did not happen. So i called up again on Tuesday for the status of the delivery and was told ,will call you back in an hour , but they never call back and many a times mobile numbers specified on the bill were not picked and not answered.
Above was being repeated almost every day until Friday evening, when I called up Mukesh (on cell#9610657423), in the after noon, he said he will call me back in next 2 hrs , he did not call back, after looking my patience, I called up again and he pikced up after 3 to 4 attempts, he again said, he will call back in 15 mins, which he did not , on further frustration, i myself called up after 1 hr , he did not pickup my call, so, thought to call from different number which was not even picked up, but he called back after sometime on new mobile number. upon asking that where my bike reached, he said there was mistake done by them and bike reached to Hyderabad instead of Vadodara so it will be delivered next day to Vadodara which is Saturday evening (9th April).
This was real shock to me and was so much frustrated after following so many times from last 5 to 6 days. When i was calling many of movers and packers to have this bike moved from pune to Baroda, I chose Alfa logistics because they were giving guarantee of sending bike on time as per commitment and without any damage.
Looking at my experience with Alfa logistics, I was about to go to police station to lodge the complain about this kind of fraudulent commitment and to Grahak Surakha court, and give my feed back to all the on lines forum for the Alfa logistics and that can ruin the business of Alfa logistics.