Complaint – Cash Back On Purchase

Subject: cash back on purchase
My Name: Arvind Kalasur
My City: navi mumbai
My Complaint Against:
Complaint Category: Others
Claim Amount (Approx.): 2700
My Complaint Description:
I have ordered two items on January 26th under special offer of 10% cash back on Order details are
ORDER # 402-4107826-6664309 – 256GB SSD – 1 no and
ORDER # 402-6643360-5508338 – Asus laptop – 1 no
As per Amazon scheme, I am supposed to get 10% cash back on both items, but till today no cash is received from Amazon.
Contacted Amazon several times and following is the communication received from Amazon
Received on august 8th, 2015.
"Hello Arvind,
I've checked your account and see the order #402-6643360-5508338 placed on 26 January 2015 for Rs. 21,299.00.
I'm sorry, but there seems to have been a delay in crediting the cashback to your account. I will escalate this with the bank and get back to you with an update in the next Three business days. It may take upto 10 business days for us to resolve the issue, but will keep you posted on this
I apologise for the inconvenience caused and hope we get a chance to serve you again.
Your patience in this matter is highly appreciated.
Thank you for your understanding. We hope to see you again soon.
Warmest regards,
Sai kiran"

Received on 31st August, 2015
This is with regards to the conversation we had.
I've set a reminder to call you back once I have an update regarding the cash back at the end of this week.I am following up with this issue and make sure the needful is done to you.
I appreciate your patience while I continue to work on this matter.
Looking forward to seeing you soon.
Warmest regards,"
Can anyone suggest, how do I nail Amazon and force them give cash back due to me. I have been wasting enough time by calling them and receiving stereotyped response.
I look forward to your suggestions.
Best regards,

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