Complaint – Cash Back On HCFC Payment

Subject: Cash back on HCFC payment
My Name: Gautam M Patel
My City: Bharuch
My Complaint Against:
Complaint Category: Others
Claim Amount (Approx.): 250
My Complaint Description:
Dear sir,
I had purchased Lenovo A2010 mobile and its screen cover from Amazon on 16/07/2016 and at that time 5% cash bank on HDFC debit card was there. So i paid through HDFC debit card and i am eligible for 5% cash back. But now as on date there is no any cash back from Amazon.

When i called Amazon customer care they replied that we initiate cash back form from our side and it will be paid at end of october 2016 and also informed that for further inquiry you may call HDFC customer care.
So I called HDFC customer care but they replied that there was not any such a 5% cash back scheme from HDFC. So please do needful in this matter.
I also attached mail from AMAZON below.


I've checked your account and see the order 402-5234454-2037115 placed on July 16, 2016

You are eligible for a cash back and this will be credited to your bank account before the end of October.

I apologies for the inconvenience caused and hope we get a chance to serve you again.

Thank you for your understanding. We hope to see you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Firdous. S

Gautam M Patel

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