AOC Complaint – UNDER WARRANTY LED TV, COMPANY REFUSED TO SOLVE PROBLEM

Subject: UNDER WARRANTY LED TV, COMPANY REFUSED TO SOLVE PROBLEM
My Name: BHUPENDRA MISHRA
My City: MEHSANA
My Complaint Against: AOC
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 18500
My Complaint Description:
RESPECTED SIR ,

MYSELF BHUPENDRA MISHRA OWNER OF S.B.PACKAGING, MEHSANA(GUJARAT), WE HAVE PURCHASED AOC 32" LED T.V DATED 21 AUGUST 2015, INVOICE NO: MI-R-479 (MARK INFOSYS, MEHSANA). AT THE TIME OF PURCHASE LED TV CAME WITH 2 YEARS OF WARRANTY . NOW WHEN MY LED TV HAS MALFUNCTIONED , I HAD COMPLAIN TO THE CUSTOMER CARE OF AOC FOR REPAIRING ON 18/08/2016 ,THE AOC EXECUTIVE/TECHNICIAN VISITED ON 20/8/2016 FOR REPAIRING PURPOSE FROM "F1 INFO SERVICE, AHMEDABAD", HE REPLACED CIRCUIT BOARD BUT STILL T.V WAS NOT ABLE TO FUNCTION , SO HE REPORTED THE ISSUE TO HIS COMPANY AND NOW AFTER TWO DAYS THEIR CUSTOMER CARE EXECUTIVE MR. KISHAN PATEL CALLED US AND REPLIED THAT IT IS CAUSED BY SHORT CIRCUIT AND WILL NOT BE COVERED UNDER WARRANTY.

NOW I JUST WANT TO SPECIFY THAT ALONG WITH THE LED TV THERE ARE MANY ELCTRONIC DEVICES CONNECTED WITH THAT COMMON SOURCE OF ELECTRCITY IN THE SAME ROOM, WHICH ARE FUNCTIONING VERY WELL AT THAT TIME AND NOW ALSO. ALSO THERE WASN'T ANY SHORT-CIRCUIT HAPPENED BUT STILL IF WE ASSUME THAT IT HAPPENED ANYWAY, THAN HOW COULD BE IT POSSIBLE THAT ONLY AOC LED TV CAN BE AFFECTED FROM IT AND NONE OTHER DEVICES IN THE SAME ROOM ARE AFFECTED WITH THE SAME?

LIST OF DEVICES CONNECTED IN THAT ROOM:-
AOC LED T.V
SETUP BOX CONNECTED (PLUGGED IN SAME BOARD WITH AOC LED TV)
2 NOS OF LAPTOP
1 DEKSTOP COMPUTER
PRINTER
MOBILE CHARGING AT THAT TIME.
CCTV DVR
AIR CONDITIONER.

THIS IS HOW SUCH COMPANIES ARE PLAYING GAMES WITH THEIR CUSTOMERS ESPECIALLY WHEN THEY HAVE TO REPLACE/REPAIR THE DEVICE WHEN IN WARRANTY. SO ITS MY HUMBLE REQUEST TO INVESTIGATE THIS ISSUE AND I HOPE THAT I WILL GET A RESOLUTION FROM YOUR EFFORTS SOON.

THANK YOU.

SINCERELY,
BHUPENDRA MISHRA
ADDRESS :1149/7 MEHSANA – AHMEDABAD HIGHWAY
NEAR SUHANA HOTEL
NADASAN, MEHSANA
GUJARAT(382705).
CONTACT NO:+91- 9725330666
+91-7575000114

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