Complaint – No Refund Received

Subject: No refund received
My Name: Mohsin Shaikh
My City: Thane
My Complaint Against:
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 775
My Complaint Description:
I had ordered a pair of jeans available in combo offer at on 25-FEB-2016, it was processed from OP traders & Packers and the same was delivered on 04-Mar-2016, when checked the product was totally different from what was ordered (change in size, gender and color), hence on the same day marked a mail to stating the discrepancies and asking the process for refund, I was replied "arrange for the reverse pick up of product which will be concluded in the next 4 to 6 working days. Once the product is picked up, refund will be processed in the next 5 to 7 working days".
Pickup was done on 07-Mar-2016 and till date there is no refund received when marked a mail to confirm the status been asked to reopen the ticket and so on.
help in getting the same refunded the amount ASAP.

Mohsin Shaikh.

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