Dispatch Of Faulty Split AC

I bought Carrier Durakool 5 Star Split AC on 23/01/2011 from Reliance Digital, Vadodara which was installed by Rel. Digital. It is not working since its installation. I complaint for it to RD as well as Carrier Co. through phone & email but no response from any side. I want it to get replaced with new working piece since its a faulty unit & not working since its installation.

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