Devyami Automatic Pumps & Controls Pvt. Ltd Complaint – Failed To Support Safety Related Issue With Their System

Subject: Failed to support safety related issue with their system
My Name: Sandeep Shah
My City: Vadodara
My Complaint Against: Devyami Automatic Pumps & Controls Pvt. Ltd
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 0
My Complaint Description:
We have their Emergent water heater system installed about 6 months ago at our new home. There were three issues which we are working with them from last 5 months to resolve. They have only resolved one so far. One of the open issue is related to safety. The temperature set point is setup by them is extremely hot (60 degree). This can burn the skin if water dispensed at this temperature. This is especially very dangerous for child and elderly. They agreed one time to take care this. Then they asked 1500 rupees to provide this warranty related service. They have now ignored my dozens of email messages and number of phone calls to take care this safety related issue. The second issue is related to drain. They have not provided the condensate drain connection with the installation. It is dripping water on floor and making a mess. They have also ignored this issue after numerous reminders.
Can you please help me so such companies stop taking advantage of customers after they have received the full payment of the system? I will really appreciate your support on this. Please do not hesitate to contact me, if you need any additional info.

Share and inform others about this:

Leave a Reply

Your email address will not be published. Required fields are marked *