AVIVA LIFE INSURANCE COMPANY INDIA LTD. Complaint – CHEATING IN PAYMENT OF SURRENDER VALUE

Subject: CHEATING IN PAYMENT OF SURRENDER VALUE
My Name: DILIP V PANDYA
My City: RAJKOT
My Complaint Against: AVIVA LIFE INSURANCE COMPANY INDIA LTD.
Complaint Category: Insurance Companies
Claim Amount (Approx.): RS.25000.00
My Complaint Description:
Dear Sir,
I had Aviva Life Insurance Company India Ltd. Plan name Aviva New Lifeline policy no.ALI2993849 dated 30.06.2010. While convincing policy benefits, their representative told me that If you surrender policy after three years you would get total premium that you have paid. But when after 3 years when I was jobless and in urgent need of money, I surrender my policy and they paid me about Rs.26000.00 (Rs.Twenty Six Thousand Only) against my premium payment of Rs.45000.00 (Rs.15000.00x 3 years) (Rs.Forty Five Thousand only).Now I request you to help me get rest of the amount with interest which would be about Rs.25000.00 (Rs.Twenty Five Thousand only)

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5 thoughts on “AVIVA LIFE INSURANCE COMPANY INDIA LTD. Complaint – CHEATING IN PAYMENT OF SURRENDER VALUE

  1. Dear Mr Pandya, We apologise for the inconvenience. We have forwarded your complaint to our customer service team and they will get in touch with you shortly.

    Regards
    Shamik,
    Aviva Life Insurance

  2. Dear Mr.Shamik,

    Nothing has been done yet by your customer service team, please look into it. I verified my Bank pass book and found that your company had paid only Rs.19715.00 by cheque no.189422 of Axis Bank Ltd. which was credited in my Saving A/c on 14/09/2013.

    • Dear Mr Pandya,

      Our customer services team has re-investigated the issue and has sent a mail regarding the same on August 23, 2016. In case you want further clarifications, you may write to the concerned people mentioned in the mail sent to you.

      Thanks, Shamik

      • Dear Sir/Madam,

        I had no proper reply from your end. I requested you to reply me about my policy which was Protector fund-II and you had paid surrender value of Enhancer Fund-II. I also requested to let me know How have you worked out no.of units which is not replied yet.

  3. Dear Sir/madam,

    Your yesterday’s email did not clear following points yet….

    1.) How had you worked out number of units?
    2.) You said, Your plan is STP but I had never used STP or any switches yet.
    3.) My Policy is AVIVA NEW LIFELINE 100% Protector Fund II so how you can use my 100% fund for Enhancer II without any intimation to me?

    Please explain.

    Dilip Pandya
    Cell : 9924957527

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