Subject: Internet Issues
My Name: Jackie Soni
My City: Surat
My Complaint Against: Bharat Sanchar Nigam Limited
Complaint Category: BSNL Complaints
Claim Amount (Approx.):
My Complaint Description:
I'm having internet problem with BSNL since last so many years. It stops every 1-2 days and starts again automatically. But then my works gets stuck. I've reported many times regarding the same but nothing happened. So finally we stopped BSNL connections. Then till 1 month I received calls from BSNL executives stating sir please get your service started. You won't suffer any problem from now. Now our works are very systematic and such problems are totally solved. So I again took a new BSNL Connection. In the beginning 15 days it worked properly without any problem. But then again it started it's old tradition of server problems and then we called the executives. They said we're checking it won't happen back. But it's the same till now and when
I called the last time I reported the complaint and asked the executive "Till when will the problem will get fixed?"
He replies "How can I say that?" I asked him to give me a rough idea
He again says "How can I say that?" and I said so how will I come to know?
He says "Aese kese bataun, problem check karenge tabhi pata chalega"
I said "When will you check the problem?"
He says "How can I say, that is other department"
So this is what happens with me. Even after paying them money I don't get my service perfectly. I'm not able to do works in flow. Please help GRAHAK SURAKSHA.