Big Cinemas, Book My Show Complaint

I had Booked my ticket at Big Cinemas at Arch Mall for 3.45pm and i was going to the place  for the first time. I wandered complete Mysore Road and i could not find the place at all. Finally  around  4.30pm i asked at Gopalan Arcade Mail. They told that that Arc mall is changed as Arcade Mall. And there is no information to customers while they are booking the tickets. Since already show has started i requested the authorities in Big Cinemas to change the ticket to next show. But they never obliged as I booked through Book My Show. This is really embarrassing as i had taken family for the first time.

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