Complaint – Company Is Fraud And Cheater

Subject: Company is Fraud and Cheater
My Complaint Against:
Complaint Category: Online Shopping
Claim Amount (Approx.): 489.5
My Complaint Description:
I had made an online purchase of tshirts from on 10/02/2018 with Order Id. 868019907 and made an online payment of Rs.489.5 and they had committed me to deliver me the order within 15 days but didnt received the same. I tried to contact them frequently but everytime I got the reply that I would receive my order within 15 days. Then finally I was forced to cancel my order on 04th April 2018 and they conveyed that I will receive the refund within 7 to 10 working days. Then they started making excuses that there is some technical issue with CC Avenue and so they are unable to proceess the repayment. Its almost 4 months now and I havent yet received anything.

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2 thoughts on “ Complaint – Company Is Fraud And Cheater

  1. Hey! I had faced the same issue. Ordered on May 30. No delivery till July 17…despite repeated follow-ups and emails. Finally I asked for refund. They said I’ll get the product in one week max. I demanded a refund still stating that didnt need the product and that I needed my refund. All this was done over phone. I’d recorded the conversation. July 19, I still hadn’t received a mail regarding the same. So I mailed and asked. They stated that I had prebooked and prebooked products take time. I informed them that they had said 14 days at the beginning – so I want to cancel and asked them to send me my cancellation mail ASAP. They diid,on the same day stating I’ll get my refund in 7 to 10 working days. I didn’t, of course. I contacted them after 2 weeks and asked for it. They stated an issue with CC Avenue. It continued. I had about 3 emails stating that there is some issue with CC Avenue from them and about 7 others stating “You will receive your refund soon. Thank you for your cooperation”. It irked me every single time they said that. I kept mailing on a daily basis, despite the irritation. And finally today I was determined to get them on the phone again. I had downloaded a call recording app for android from the play store and I started talking. The customer service “executive” picked up and began with her “You’ll get your refund soon, maam”. I demanded it right then and there, made her listen to my sob-story and she said I will get it in 2 days. I said that I don’t trust them. She said “Ma’am, aapko aaj hi milega”. I pointed out that she didn’t make sense – her 2 days and “aaj”. And I stayed on the line and kept pointing out that they don’t have integrity and ethics and the likes of it. And I made her do it right then and there and didnt hang up until I got a mail from CC Avenue stating that the refund has been initiated. Later today I got another mail saying it has been processed and that my bank account will reflect the changes in 2 to 3 working days. The mail also stated that the refund was “ISSUED: 17-08-2018 and COMPLETED: 17-08-2018”.

    So, all in all, they had been bluffing the whole time. And now I am determined to let everyone know this. I got my full refund – Rs. 726.45 from CC Avenue.

  2. We have successfully refunded your amount. we regret the inconvenience for your bad experience with our company

    Thanks and regards

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