Boricha Gas Agency, Bharat Gas Complaint – Damaged Gas Cylinder Replacement

Subject: Damaged Gas Cylinder Replacement
My Name: Prabhudas Patel
My City: Surat
My Complaint Against: Boricha gas agency, Bharat gas
Complaint Category: Service Providers
Claim Amount (Approx.): 490
My Complaint Description:
I have received gas cylinder from bharat gas. when i placed regulator on it for use, as turned on regulator, it leaks. so i called service man at that time, he came and checked the cylinder and told that it's pin was broken, and gave a receipt for replacement of cylinder at go-down. my gas cylinder is 100% full condition, not used. but when i went to go-down they asked for RS.490 (whole cylinder price). while as per gas company rules they have to provide this service free of cost. i registered the complaint online through toll free number at customer care, but as they contacted us by phone and told that they will replace cylinder free of cost. no charge is to be given, but again delivery man and my gas agency members asking for money, but the customer care (18002333555) has told me not to pay any money to them. but i have to face this problem and my home cylinder has been empty. please do further and help me in this matter.

Name: Prabhudas C. Patel
My contact : 9662596211, 9925414511(registered at gas agency)
E-mail: [email protected]
Address: 167, shyam darshan society, dabholi gam, surat-395004, Gujarat, India
Consumer no.: 30546
Gas agency name : Boricha gas agency, Surat, Gujarat
Company: Bharat gas
Online Complaint no.: 1432010
cylinder booking no.: 48250
Booking date : 08/05/2016
Delivery date: 09/05/2016
Name of gas agency owner : Narendrabhai Boricha

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