Subject: Shifting of braodband connection not done since 2 weeks
My Name: Jagmohansingh Parmar
My City: Vadodara
My Complaint Against: YOU Broadband India Pvt. Ltd.
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.):
My Complaint Description:
I have requested for the shifting of broadband connection of YOU BROADBAND service provider from my previous address to the new place( Old & New addresses are in same area of Gotri, Vadodara) where i recently shifted. It was assured to me that the complete process of shifting along with installation of modem to new place will be done within 7 days. Now it has been more than two weeks that i didn't got my service done.
Whenever I call to their customer care, they say that the work will be done in few days & the process is on-going. On asking about the details of the on-going work, proper reply is not received & they tell their supervisor will contact me in the same concern; which never happens.
Previously also, I faced same problem during first time installation of broadband modem; for which they took more than a month for installation[ For this installation they committed that the work will be done in 15days].
It's fraudly act to commit that service will be provided within some fixed duration & then do not give any service or proper information when asked for.
From my side, I did payment of shifting charges on the same day[5th Aug 2015] on which I requested for shifting of connection; at their local office here in Vadodara.
Here is my account details:
Account ID: 1152493
Amount paid on 5th Aug 2015: 650 (Rs.)
I am totally disappointed by their customer values & the service they provide.
Please do the necessary so that I could get my service.
Jagmohansingh Parmar (9909875579)