My City: surat
My Complaint Against: YOU BROADBAND
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 2400
My Complaint Description:
I am an existing customer of You broadband in Surat city of Gujarat state.I had shifted my office to new place so I applied for shifting of connection to my new address on 19 Nov -2015 at that time was called to me that you will receive call from our end, after few hour any executive call me at evening of 19 Nov – 2015 & asked me about documents & had to pay Rs. 650 as shifting charges so told him ok come with cash payment receipt of Rs 650 & my documents are also ready so that executive promise to come on 20 Nov – 2015 morning after that no response given by there side. I call back again on 24th Nov 2015 where I came to know that my request is been closed cause my documents are not ready (false statement of their executive) so I again gave request for same & got promise of call back of executive after that till 28th Nov – 2015 no response given from there side so I had call back same promise given of 30 Nov – 2015, 01 Dec 2015, 03 Dec – 2015, 05 Dec – 2015, 07 Dec – 2015 so at last on 09 Dec – 2015 I decided to go to their branch office where I had been told to meet relationship manager Mr. Shabbir Shaikh, I waited for him for 15 minutes then Mr, Shabbir checked in his system & said that they don 't provide service on my new address place due to invisibility, then I ask him for refund of my unused period he straightly denied clamming that our service is available on old address so you can use service there. So I request consumer care to help me getting my refund of unused period which is Rs. 896 of period 01 Nov – 2015 to 13 Jan – 2016 & deposit of Rs. 1500 given at the time of activation so total Rs. 2396

Note : My plan was recharged on 16 July -2015 of Rs 2500 & will End on 15 Jan – 2016) & also had also given deposit of Rs. 1500 of modem at the time of activation

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