Subject: After Sales Service
My Name: Rashid Saiyed
My City: Vadodara.
My Complaint Against: GTPL Broadband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.):
My Complaint Description:
we facing lots of connectivity issue in fatehgunj area in Vadodara.
every day morning my net connection not working after complain on there Customer care they take 24 Working hours to resolved issue but next day when engineer work and start after noon time again next day net connection gone we are facing this issue from 1st Jan-2016 we get this connection in Nov-15 only after that we almost 15 to 20 times complaining for internet service GTPL Broadband Service Provider not answer properly we need resolution or we need our money back from them.
we already warn them if they not respond we are going to Grahak Suraksha for the same. after that they fix issue on 17th Jan-2016 and again 18-Jan-2016 at 9:00 AM again our net connection was lost, we are try to call local office they not picking up our call and when we complain to Customer care they answer us your area has some problem that is why our connection was lost we are not satisfy with there answer request you please help us to get it done.