Tikona Broadband – Digital Networks Complaint – No Solution For Dead Internet Cable Line

Subject: No Solution For Dead Internet Cable Line
My Name: DHARMESH
My City: Surat
My Complaint Against: Tikona Broadband – Digital Networks
Complaint Category: Service Providers
Claim Amount (Approx.):
My Complaint Description:
Hi, I am using internet o Tikona Broadband – Surat, My Login Id is : 1110085821 (you can use this number for reference to communicate with the company).

Since 25th June 2015 I am constantly complaining to Tikona about my issue that my internet is not working as the whole cable line is damaged, becuase monsoon water was leaked and passed through cable. As a result cable line became faulty and it also damaged my Router device.

Since 26th I have registered daily 1 complaint but still no one is following my complaint and no one came to attend my location which is normally done within 48 hours. I have talked to customer care, senior executive and all possible company representative but no solution yet. Though every time i was said that my problem will be surely resolved but nothing happened yet.

I tried to call Grahak Suraksha Office (government call centers) but their phone lines are always busy and unreachable. So I just have no choice and no help from any one. I hope you will help you get justice.

Dharmesh
+91 93770 98221, +91 74059 98221

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2 thoughts on “Tikona Broadband – Digital Networks Complaint – No Solution For Dead Internet Cable Line

  1. Dear Dharmesh,

    Greetings from Tikona.

    Please be assured that your concern listed Jun 30, 2015 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

  2. Dear Dharmesh,

    Greetings from Tikona.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.

    For any further issues/queries, please contact us on our toll free number 1-800 209 4276 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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