BSNL Complaint – Refund Of My Balance

Subject: Refund of my Balance
My Name: Rana Amardeepsinh Harendrasinh
My City: ankleshwar
My Complaint Against: BSNL
Complaint Category: BSNL Complaints
Claim Amount (Approx.): 33
My Complaint Description:
Respected sir,
I am Amardeepsinh Rana from Gujrat.I use Bsnl sim card for last 3 years.On the evening of March 16 at 6:00 pm I recharge 1gb bsnl net and balance of ₹ 50 was built.At 6:00 to 7:00 pm in the evening I had checked my balance it was 7 ₹ telling.
So I called customer care and customer officer spoke to me on cut off my balance, he told himself and book complain (my complaint is – 1C16378840) and told me we called u in next 24 or 48 hours.
But on today 17 March at 03:26 p.m i got message by company
(Dear customer, your docket has been closed. Docket Number- 1C16378840. If you are not satisfied with resolution, you may contact appellate authority GM(NWO-CFA) on mail id [email protected])
so i again called in customer care and they told me sir your balance cut because u used internet.but sir i My net package is already recharged with my balance so why they said this to me. please sir help me how can i try to get back my balance.first they told me yes sir u r right your balance cut and today they said sir it was cut because u used internet.
sir my last only hope is on u please help me??????.
Regarding-Amardeepsinh rana

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