Subject: Not accepting our request to migrate from complaintpaid to prepaid
My Name: Dhaval vargiya
My City: Porbandar
My Complaint Against: Idea Cellular
Complaint Category: Idea Complaints
Claim Amount (Approx.): 10000
My Complaint Description:
Since 2008, we are using three Idea complaintpaid connections.
Many times I have found the billed amount is accessed than our use which is due to extra addition of sms and std charges.
Four to five times, we went and told them to migrate to prepaid as we dont want complaintpaid service any more but, every time, they explained and convienced my father with their marketing skills.
Even I had to travelled all the way from Gandhinagar, Ahmedabad, Rajkot and Porbandar but, no use.
Our billing date is 8th of every month.
So yesterday we went there, paid the bill and requested to migrate to prepaid and they said internet is not working. Come tomorrow.
Today my father again went. They talked with him and again said please tell your son to come to the office and we will explain the plans.
(In past, I went their alone and they said, please bring your father we will explain the plans to him)
I claimed 10000 as I had to come to Junagadh from different cities to meet them and lumsum amount that they have charged extra in the bill.