Idea Cellular , Chala Complaint – Wrong Charges Applied In My Monthly Bill Cycle

Subject: Wrong charges applied in my monthly bill cycle
My Name: piyush mehta
My City: Vapi
My Complaint Against: Idea cellular , chala
Complaint Category: Idea Complaints
Claim Amount (Approx.): 10460
My Complaint Description:
My monthly plan is 499. Last month was charged rs.5991 which was wrong as they put false charges so they gave me a wave off of 3991 rs. Now again for Dec 2015 idea company charged me 10461 rs. Adding some false charges which I was not at all aware of. Tried to speak at customer care and the guy told me that I have been charged rs.7171 extra and that amount has to be deducted but it has not yet been deducted . After that I spoke with more than 8-10 customer care employees and everytime they give me some different information and now they are not at all ready to deduct my amount , even I went to idea store chala and even he ( Tejas – idea executive) is not ready to do anything and they are harassing me from last 10 days without no mistake of mine. My point is no one at the idea store is educated and they just try to make customer foolish and always give wrong information . I would seriously like you to take a strong action against this thing as 10000 is not a small amount .

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One thought on “Idea Cellular , Chala Complaint – Wrong Charges Applied In My Monthly Bill Cycle

  1. Dear Customer,

    We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, or call 198 from your Idea mobile.

    Thanks & Regards,
    Customer Care, Idea Cellular

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