Idea Cellular Complaint – Fradulent Charges For 3G Booster Pack By Idea

Subject: Fradulent charges for 3G booster pack by Idea
My Name: Pradyumna Bhandolkar
My City: Pune
My Complaint Against: Idea Cellular
Complaint Category: Idea Complaints
Claim Amount (Approx.): 17000
My Complaint Description:
I have been over charged with Rs. 9227 in my July month bill of Idea post paid.
I have been fighting with Idea customer care from August 8th with multiple emails and calls, with no help.
Thought they have no answer for me queries, they just deny to correct the bill.
Now i have been given a court notice for December 12th for the same. Below is my complaint :
I had activated two 3G and one 2G Booster packs activated from website.
Details provided on booster pack in website:
1. 3G and 2G booster pack cannot be activated together.
2. 3G pack of 1GB for Rs. 250 and 2G pack of 1GB for Rs. 125.

This is the only information provided, based on which my usage of 2306962.267 KB would come within these limits.

As i had activated two 1GB pack of 3G and 1GB pack of 2G. which amount to 3GB in total. So the charges as per your details provided in website should be Not more than Rs. 625.

To stress the point, even after activating i had no SMS or any customer care call or EMAIL regarding the charges that would be applied, and even the balance notification used to show 1024 MB left after i had activated 1GB pack of 3G.

SO it is obvious to any human to perceive that he have 1GB data of 3G to use for which he would be charged Rs. 250. (NO where its mentioned about 1GB is only for entire month or should be used for 1 whole month, which sounds funny).

I have suffered from past 3 months spending most of my office hours talking to customer care of idea and arguing with them causing more agony and distress.

I need help to get it solved with proper justice.

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2 thoughts on “Idea Cellular Complaint – Fradulent Charges For 3G Booster Pack By Idea

  1. Dear Customer,

    We understand & regret the issue with your Idea mobile bill. To investigate, please reply with your Idea mobile number and alternate contact details. You can also call 198 from your Idea mobile for further assistance.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. My alternate number is 8105905007. I haven’t received any update on this issue. I have been summoned for Lok Adalat hearing on 12th December, I need to get it resolved as soon as possible.

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