Idea Cellular Complaint – Amount Not Refunded

Subject: Amount Not Refunded
My Name: Nidhi Saxena
My City: Agra
My Complaint Against: Idea Cellular
Complaint Category: Idea Complaints
Claim Amount (Approx.): 550
My Complaint Description:

I used Idea's online recharging portal as on August 31st 2015 for a Voice Recharge (Full Talk Time) of Rs 550. On completion, Idea portal displayed a message for a successful recharge, amount too got deducted from the Bank, but till date I did not receive the refund. Here's the reference number of the transaction: DHDF3993835590-IDEA. My contact numbers are 9568416719, 9568412519.

When a complain was registered with Idea, they asked a bunch of questions for which I had provided them all the detailed information requested, including screenshots multiple times. Later, they acknowledged the issue but even after countless calls, mails and follow-ups they are NOT REFUNDING THE AMOUNT EVEN AFTER 45+ DAYS. Now they have stopped responding and are not providing even a (tentative) date/days/weeks by which they could refund the amount. Both, Customer Care and Appellate Teams are responsible for all these delays and the harassment.

I need "my" money back. I am surprised that they keep the money of their customers with them without even providing the services for which customers are paying the amount.

I am not looking for any diplomatically crafted apologetic reply from Idea but the timeline by which they should refund the amount!

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3 thoughts on “Idea Cellular Complaint – Amount Not Refunded

  1. Dear Customer,

    We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. Dear Customer,

    We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

    Thanks & Regards,
    Customer Care, Idea Cellular

  3. Dear Customer,

    As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular

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