Subject: Wrong product received.
My Name: Mahesh Kumar Gulati
My City: Delhi
My Complaint Against: CHUPCHAPLELO.COM
Complaint Category: Others
Claim Amount (Approx.): 1099
My Complaint Description:
I had ordered a pair of shoes vide order NO. OID 304817. The order was for Item
Smart Casual shoes for men – Dark Brown Item ID SKU: lanka 4003-brown -8. But instead I have received item SKU: Lanka 40003-TEK-8. which is light brown in coulour.
I asked for return and the company flatly refused saying that this was a liquidation sale and hence the item purchased cannot be returned. It also falsely said that this gfact was mentioned on the product page . There was no such mention on the product page. I cooperated and said that I would not mind keepin the product if they exchanged it for a size smaller . This was because I had bought this product as a gift. The person I wanted to gift this wanted only dark brown color.I did not mind a lighter color so I asked for exchange to a smaller size so that I could use the same. But the company refused. Further this condition of no exchange or return is not mentioned anywhere in their terms and conditions or on the product page.
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