Http:// Complaint – Wrong (different) Product Delivered

Subject: Wrong (different) product delivered
My Name: Navin Kumar
My City: Kolkata
My Complaint Against:
Complaint Category: Others
Claim Amount (Approx.): 1099
My Complaint Description:
I have ordered a shoe from order id :- OID52782 , (Reebok Shoes For Men Assorted
select size:8 ) on 23rd Dec 2015 in a Cash on Delivery mode.
On 31st Dec 2015, I received my shipment and paid the required amount (Rs.1099) to the Ecom Express courier (shipment no:- 759010975).
When I opened the shipment package , I found a different shoe has been delivered to me for which I have not made the payment.
I dropped multiple emails to their customer care ([email protected]) but I am yet to get a reply from them.
Also I am not able to connect to the customer care via phone as their provided number is always coming busy( 01206474737- 10 AM to 6 PM).

Sir kindly do the needful as I have not paid for the product which I got from them.

Best Regards

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