Subject: regarding the hotel booking in digha, west bengal
My Name: Raju Mukherjee
My City: Hooghly
My Complaint Against: www.cleartrip.com
Complaint Category: Internet Services & Websites
Claim Amount (Approx.):
My Complaint Description:
actually the fact is, i booked a room for 3 nights at digha, west bengal in two parts on 17th january'16 from the WWW.CLEARTRIP.COM website..
checkin 24th jan'16 and checkout 27th jan'16..(trip id:- 16011730786 nd 16011729746)..
tomorrow morning that means 24/01/2016 is my check in date, but still now their team have not confirmed me the hotel..
the hotel owner saying that they are not connected with that company in anyway, nd they will obviously not give me any room for my booking..
i have called their customer service for several times (approx. 67 times) with std calls from the date of booking, but they are harassing me still now… they told me every time that "our consulting team will call you back in some moments", but they didn't call me for a single time…
they are just frauding nd cheating with me..
ultimately today 23/01/16 at 9pm they called me for a substitute room in another hotel, but they didn't send me any voucher.. when i am called them for this new booking voucher, they said me for the tomorrow morning for that.. but my checkin is also on that date, then how can i travel to this trip…
please help me for this cheating with me..
this trip was actualy my 7yrs old daughters birthday gift..
but now i think that my all plans will be in dark, coz i just choose that internet site for my plan…
i will highly be obliged at your kind glance on the above matter..