Subject: Club Mahindra Holidays Sales Office – Vadodara (Fraud Complaint)
My Name: Paras Shah
My City: Vadodara
My Complaint Against: Club Mahindra Holidays
Complaint Category: Tours & Travels
Claim Amount (Approx.): FREE HOLIDAY VOUCHER 2N/3D
My Complaint Description:
On 10/07/2016 my wife had received a call from Ms. Pooja – Sales Executive from Ahmedabad (Club Mahindra Holidays) and she offered free gift voucher of 2N/3D which was to be collected from Vadodara Sales Office at 18/19, Sharnam Fortune, 1st Floor, Opp. Inox Multiplex, Race Course Road, Vadodara.
As my wife was not able to understand the free holiday scheme over the phone she gave my mobile number to Pooja and she booked our appointment for 7 pm on 11/07/2016. Before reaching the place we received call from Mr. Deepak for confirmation.
After reaching the place we were kept in waiting for almost 1 hour. Till then I was asked to fill up registration form. Thea around 8:15 Mr. Harsh (Executive at Vadodara) explained me the whole membership plans and our meeting ended around 9:30 pm. I was told by Ms. Pooja that even we dont opt for membership plan we are still entitled for 2N/3D free voucher will is already issued by her and will be given to us at end of meeting.
After the meeting was over and they knew I dont want to take membership, they suddenly changed their behaviour. They started finding ways of not issuing the voucher. Mr. Harsh told me you cannot get the voucher as you have already got this 3 years before and you have not availed it. I told him I was sure that I have not attended any such presentation before neither i have got or availed any voucher.
After so much discussion the whole team told us to revert back in 1 day and send the voucher by email.
After continuous followup with them still they have not sent my voucher and they totally wasted my time. I had gone there with my wife & 6 months daughter and they took my 3 hours precious time and in return it was a complete fraud.
My argument is:
1. When they had my mobile number for booking a meeting they should check all details and verify if the voucher is issueable or not.
2. Ms. Pooja already told me over the phone that she has activated my voucher and now Baroda office is saying they are unable to generate the voucher due to technical issue.
3. They should check about the free voucher first before wasting my 3 hours.
They wasted my 3 hours and they committed to give voucher. This is a complete fraud and many people like me are harassed by these kind of people.
Below are full contact details of persons involved:
Ms. Pooja – 9054288183 (Tele Caller from Ahmedabad)
Mr. Deepak – 8401752947 (Person who confirmed the meeting time)
Mr. Harsh – 9909818585 (Person with whom i had meeting and who was responsible for issuing voucher)
Club Mahindra Vadodara Office Address: 18/19, Sharnam Fortune, 1st Floor, Opp. Inox Multiplex, Race Course Road, Vadodara.
I hope i will get justice for my time and harassment both for the above matter.
Kalyan, 3/A Lalbag Society, Manjalpur, Vadodara