Subject: Remainning Balance Not Recieved
My Name: Jain
My City: Chennai
My Complaint Against: Reliance Communications
Complaint Category: Reliance Comaplaints
Claim Amount (Approx.): 160
My Complaint Description:
My Mobile Number – 93624 11110..
Reliance CDMA Prepaid…..
As per SMS Reliance Prepaid offer for Rs. 160 Recharge will get 320 Talktime .I did Recharge for Rs. 160/- the same but I recieved only Rs.160/- Talktime only….
Also this complaint I tryied to contact Prepaid customercare *333 so many times but its connecting to Postpaid Department…
My money also deducted for the same each in every calls to customercare which is connected to complaintpaid always…
Finally I got Complaint number for Always connected to Postpaid Department Complaint No : 236194576..
Even I tried for Live chat for this issue No response after 4 to 5 hours waited in ques…on dated 04/08/2015.
Finally I recieved email from customercare & they agreed to transfer my remainning balance before 06/08/2015.Complaint No SR- 236202035.
Today Mornning I recieved SMS remainning Balance Transfered to my account
But I checked my balance its shows my old balance only Balance Rs. 160/- still not transferred to my account…
Please check & reply
Please provide my balance talk time & also let us know the correct number for Prepaid Customercare Number..