Subject: replacement of phone does not given by this companay.
My Name: Ankit M Panchal
My City: Ahmedabad
My Complaint Against: Promp solution and lenovo smart phone companay
Complaint Category: Handset Compalints
Claim Amount (Approx.): 8900
My Complaint Description:
i had purchased lenovo s66o phone.
i complain in lenovo company for replacement i have submitted my phone in this company on 9/10/2015, but they does not give me replacement and does not give me my faulty handset. also service centre does not response to me.(service center name is prompt solution.)
my phone has following kinds of issues.
it is heating while playing games , working on internet and while it is in charging.
some time running apps are not shown by pressing menu key.
phone is hang and restart automatic.
some time lock key not working properly.
i have submitted my phone to your service center on following dates for the same issue.
1) Touch screen is not working properly. On date – 5 nov. 2014
2) Speaker is not working. On date – 27 dec. 2014
3) Software problem. – 11 march 2015
4) Phone heating while charging betray and unlock automatic phone. – 20 may 2015.
5) Phone heating while charging betray and unlock automatic phone. – 3 June 2015.
i had purchaced my phone on 22 oct. 2014.
Ankit M Panchal.