Subject: non availability of battery within warranty period
My Name: SIMANCHAL ACHARJYA
My City: mumbai
My Complaint Against: I ball mobile
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 7000
My Complaint Description:
i BALL eNIGMA aNDI 4.5m BATTERY
I had purchased two of the above cell phones bearing IMEI no. 911398650122480/ 911650024546 and the
warranty period of 12 months is yet to be over.Since last one and half month I am running from pillar
to complaint getting the battery for above I ball phone. The company has used substandard battery and just
after 6-8 months the battery has become non functional and the phones are of no use. The company has
strange policy of submitting the mobile for getting the battery.Last month I have submitted one phone
at their Ghatkopar(E), Mumbai sales center. Even after 3 weeks they have not provided the battery. I
tried out side in most of the service centres but could not get the battery. Again the phone was
submitted on 1/8/2015. The other phone could not be submitted as the same is in Odisha.
It seems that company is cheating the customers by launching new phones every 2-3 months and not
availing the necessary after sales service and making available basic accessories like battery etc. The
behavior of the customer cell dept and after sales service dept is pathetic and dominant. They will
take all the information and wont provide the specific information regarding the availability of
battery. Every time they are telling that battery available after 10-15 days. It seems the company is least bothered about customers and under warranty does not provide the
battery even on payment basis.
I request the higher officials of the I ball company to look into this issue seriously and stop
harassing the customers further by providing the 1500mAh battery on urgent basis. If the company has no
provision to provide the battery in its warranty period then should not sell the same at all, this is
highly unethical and highhandedness of the company. They should povide alternative mobile of same cost as the mobile is under warranty.
Urgently provide 2 nos battery for the above cells.