Sbi Credit Card Complaint – Cash Back Benifit Not Given As Per Offer On Amazon

Subject: cash back benifit not given as per offer on amazon
My City: Surat
My Complaint Against: sbi credit card
Complaint Category: Banks Complaints
Claim Amount (Approx.): 1500
My Complaint Description:
I had purchase mobile on amazon and payment done through sbi card on 08 may 2015 at that time scheme of 15 % cash back for order from mobile app of amazon, as per term and condition it shout be given on 8 aug 2015 still i had not given cash back i had mail many times to sbi and amazon, but problem could not resolved. please see term and condition of sbi card in attached file.
1. This marketing program (“Program”) is from State Bank of India (“Bank”) and SBI Card & Payment Services Private Ltd. (“SBICPSL”)
under an arrangement with Amazon Seller Services Private Limited (ASSPL). It is open to all residents of India holding a valid and
current State Bank Debit or SBI Credit Card (“Cardholder”) and to whom a communication is sent by Bank/SBICPSL.
2. The Validity of the Program (“Term”) is from 06 May, 2015 (00:00 hrs) till 08 May, 2015 (23:59 hrs), unless extended by Bank, SBICPSL
and ASSPL by mutual consent in writing.
3. All SBI Credit Cardholders excluding SBI Corporate Credit Card with no outstanding of more than 30 days and all State Bank Debit
Cardholders (Excluding State Bank Virtual Debit Card) are covered under this Program.
4. State Bank Debit Cards refers to any Debit Card issued by
State Bank of India
State Bank of Hyderabad
State Bank of Bikaner and Jaipur
State Bank of Travancore
State Bank of Mysore
State Bank of Patiala
is eligible to avail this offer.
5. Under this Program, cardholder can avail the following offers:
10% cashback on transactions of Rs. 5,000/or
more made using State Bank Debit or SBI Credit Card on
15% cashback on transactions of Rs. 5,000/or
more made using State Bank Debit or SBI Credit Card on Amazon Mobile App.
The with maximum cashback amount (cumulative of Web and App eligible transaction) of Rs. 1,500/per
card account (including
all the add on cards in case of SBI Credit Card) during the Offer Period (as defined hereinafter).
6. The offer is not valid on Card on Delivery transactions & Amazon Gift Card and gold jewellery.
7. The Offer is valid only for purchase of physical products, including already discounted items offered on and Amazon
Mobile App and is not applicable for purchase of any digital content.
8. Cashback to be credited in customers account latest by 08 Aug, 2015.
9. For SBI Credit Card, the offer is also valid on EMI transactions. 14% Rate of interest applicable on monthly reducing balance for EMI
transactions on SBI Credit Card.
10. In case of cancellation of your order, transaction will not qualify for the Offer. If you cancel part of your order, you will qualify for the Offer
only on the net amount you pay basis eligibility
11. Cashback will be calculated on the net paid amount by the customer.
12. Bank & SBICPSL reserves the right to disqualify the Cardholder(s) from the benefits of the Offer, if any fraudulent activity is identified as
being carried out for the purpose of availing the benefits under the said Offer or otherwise by use of the Card.
13. The Offer cannot be combined with any other offer.
14. Any person availing this Offer shall be deemed to have accepted these terms and conditions.
15. Bank, SBICPSL and Amazon reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to
add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether
similar to this Offer or not, or to extend or withdraw it altogether.
16. Delinquent and overlimit
SBI credit card members will not qualify for this Offer.
17. Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a
best effort basis.
18. Nothing herein amounts to a commitment by Bank or SBICPSL to conduct further, similar or other Offers.
19. The above Offer is by way of a special offer for State Bank Debit and SBI Credit Cardholders only and nothing contained herein shall
prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and
not in derogation of the terms contained in the card member agreement.
20. Offer not valid on corporate or commercial Cards.
Other Terms and Conditions:
1. Any query regarding the program will be entertained only till 8th May, 2015. Post such date, Bank, SBICPSL & ASSPL will not entertain
any correspondence or communication regarding this Program from any persons. Any issue with cashback will be entertained only till
2. Bank/SBICPSL does not endorse any of the products or brands being offered under the Program and will not accept any liability
pertaining to the quality, merchantability, fitness, delivery or after sales service of such products which shall be at the sole liability to
3. All the existing offers, gifts, discounts etc. that are being offered can be availed by the Cardholders as part of this exclusive offer as
mentioned in the communication.
4. Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are
representative only and may not bear a resemblance to the actual products. None of the parties shall under any circumstances be
10/3/2015 Terms & Conditions upto 15% Cashback on online shopping on Mobile App, Credit Card Special Offers & benefits, Credit Card … 2/2
representative only and may not bear a resemblance to the actual products. None of the parties shall under any circumstances be
responsible towards the same.
5. Products offered under this program are subject to availability from the respective participating merchants/sellers of ASSPL and
accordingly Bank or SBICPSL in no circumstances shall be liable for nonavailability
of any of the products.
6. Under no circumstance will the offer/discount being offered under this Program be settled with cash in lieu by Bank, SBICPSL or by
7. Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for the Offer.
8. Bank and SBICPSL will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered by
ASSPL on products/services made available by it and the same shall be at the sole risk and consequences of ASSPL and without
reference to Bank and SBICPSL.
9. All government Levies like Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardholder as applicable at the time the
respective Programs were offered.
10. This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may be promulgated anytime
by any statutory authority.
11. Any disputes arising out of the Offer shall be subject to arbitration by a sole arbitrator to be appointed by Bank/SBICPSL for this purpose.
The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The place of
arbitration shall be at Mumbai for Bank and New Delhi for SBICPSL and language of arbitration shall be English. The existence of a
dispute, if any, shall not constitute a claim against Bank/SBICPSL.
12. SBICPSL along with its direct affiliates is alone responsible for resolving all disputes and differences in relation to SBI Credit Cards
without reference to State Bank of India. However, State Bank of India along with its direct affiliates is solely responsible for resolving all
disputes and differences in relation to State Bank Debit Cards without reference to SBICPSL.
please see below link
Gautam M Patel
mo no:9974065232
ORDER NO # 402-9519899-9031567

Share and inform others about this:

Leave a Reply

Your email address will not be published. Required fields are marked *