Subject: Not working of Broadband Internet Service
My Name: Subhag Ankoliya
My City: Ahmedabad
My Complaint Against: GTPL
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 100000
My Complaint Description:
We have GTPL Broadband Internet connection from 30/03/3015 registered for our company "SONAL MAGNETICS". We paid to GTPL as a advance payment of Rs. 12999/- for 2 years for 2 MBPS plan.But we faced so many service problems from them. We never get 2 MBPS speed. Internet is stopped working every 2 or 3 days. Nobody is replied for the same on customer care no. They said it will be start within 24 hrs. This is our office connection. So we cant work here without internet. And they said 24 Hrs. to wait Even they cant give the contact no of them head office & even not provide the address of them head office. We called them so many times in a day. But customer care office doesn't have anything to reply. So kindly take a step for the same & solve our problem. This is a ODhav, GIDC area in Ahmedabad. So so many customers faced the same problem.