Flipkart.com Complaint – Cancellation Of Order Without Intimation

Subject: Cancellation of Order Without Intimation
My Name: Nikhil Baraiya
My City: chennai
My Complaint Against: Flipkart.com
Complaint Category: Others
Claim Amount (Approx.): 10,000
My Complaint Description:
I have ordered Washing machine from Flipkart.com costing INR 10,000 (Approx) on 20th Jan 2016 and I have paid it online through ICIC Bank As there was the scheme for ICICI Bank Card Holder and I got Discount of Rs. 1000 so total cost of product was 9000 after dedcution of discount. I was Supposed to get delivery of product by 27th Jan 2016, but due to unavoidable cause I have leave chennai so I have called around 10 time to the Flipkart Customer Care for rescheduling delivery
Date and they have agreed to it. to ensure I also have changed the date of Delivery in flipkart Mobile APP to 4th Feb 2016 and I got confirmation Mail and SMS from flipkart that your delivery has been Rescheduled from 27th Jan 2016 to 4th feb 2016. but suddenly without intimating me they have cancelled my order on 27th Jan 2016 and started process of refunding money. Again I have called customer executive for retaking of order but they excused it by since refund is processed we cant do any thing. This was a really shocking as I was willing to gift it to my mother as her birthday Present. But flipkart cheated me. I have all the SMS and Mails from Flipkart . as my proof. They have event not respected the effort I made to ease their work.And how they could cancel order without intimation its not just cancellation of order its the broken feelings and dreams.

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