Indian Railways And IRCTC Complaint – Refund Has Not Been Credited By Indian Railways And IRCTC Since Anand Bihar Express Had Been Cancelled On 01/05/2015 From Patna Jn To Kolkata Station

Subject: Refund has not been credited by Indian Railways and IRCTC since anand bihar express had been cancelled on 01/05/2015 from Patna jn to kolkata station
My Name: jitendra sinha
My City: kolkata
My Complaint Against: Indian Railways and IRCTC
Complaint Category: Government Laws
Claim Amount (Approx.): six hundred and fifty two
My Complaint Description:
This is to bring to your kind notice that Two sleeper berth was booked online through irctc by personal account on dated 28/04/2015 from patna junction to kolkata station in Anand Bihar Express under waiting list which was conformed on the day of journey on dated 01/05/2015 and intimated to me through message at 2pm. when i reached at the station, i knew the cancellation train on the day of journey. Later i approached irctc for refund. But still no refund has so far been credited even if they promised to refund as early as possible,
The copy of online communication is given below for your kind infornation.

Thanking you
Jitendra sinha
9831235288(M)
Ticket Details
Transaction ID : 100000221186247 PNR No. : 2533142975 Train No. & Name : 13132 / ANVT KOAA EXP
Date of Booking : 28-Apr-2015 Class : SLEEPER CLASS Quota : GENERAL
Date of Journey : 01-May-2015 From : PNBE To : KOAA
Boarding At : PNBE Date Of Boarding : 01-May-2015 Reservation Upto : KOAA

Passenger Details
Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 JITENDRA SINHA 42 Male RLWL 12
2 BIRENDRA SINHA 30 Male RLWL 13

Fare Details
Distance : 547 KM
Ticket Fare : Rs. 630.00
Service Charge : Rs. 22.47
Total Fare : Rs. 652.47 *
* Payment Gateway charges as applicable.
care@irctc.co.in

2 May

to me

Dear Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for netbanking/direct debit facility and 6 – 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

Please contact your bankers for confirmation with the given details.

PNR Number 2533142975 Transaction Id 0194677461
Payment Option hdfcvbvpg
Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
1 1275.00 Refunded 007619057748 8038041216 21-mar-2010 06:28:11 PM

Thanks & Regards

Ankur Sharma
Executive, Customer Care
care@irctc.co.in
www.irctc.co.in
[#1335107]

________________________________________________________________
care@irctc.co.in

31 May

to me

Dear Customer,

Kindly note that we have refunded the amount and it may take 6 – 7 working days in case of payment gateways after actual refund date, to be reflect in your a/c..

Thanks & Regards
Neetu Verma
Executive Customer Care
Care@irctc.co.in
Ph : 011-23340000
www.irctc.co.in[#1496427]

Share and inform others about this:

Leave a Reply

Your email address will not be published. Required fields are marked *


*