TATA Docomo Complaint – Excess Charges & Misconduct

Subject: Excess charges & misconduct
My Name: Hemant Kanubhai Kamani
My City: Ahmedabad
My Complaint Against: TATA Docomo
Complaint Category: DOCOMO Complaints
Claim Amount (Approx.): 500
My Complaint Description:
Dear Sir, I was visit at Tata Docomo Store at Ground Floor, Akash Towar, Premchandnagar Road, Ahmedabad, before 30/12/2015. I request there a one executive to change my plan up to 1 GB because my usage reduced. Recently I receive my bill with amounting of Rs.850/- & I called 2 times at customer care no. 1800266121. I have been requested there to close my connection with the immediate effect. But them premium line executive give the waiver of rs.300/- on the same bill & offer plan of 2gb – 3g speed & then unlimited internet. Than I ask a question for next month bills problem, suddenly disconnect the phone. And I tried 2nd time & called & discussed with the executive, he is explaining you have received your waiver of rs.500 so you can't able to close your connection. I requested him to close it than again he will transfer the call at premium help line executive. I request him to close the connection with immediate effect. He is informed me your waiver amount cancel than you can close your connection.

A person of Akash Tower Docomo center missed to request my plan change request to register with the Docomo company , that's why I was phasing a problem.

I request Grahak Suraksha please help.

Thank you,


Hemant Kamani

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2 thoughts on “TATA Docomo Complaint – Excess Charges & Misconduct

  1. Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and regards,
    Customer Care,
    Tata Docomo.

  2. Dear Customer,

    We tried to speak you personally on your number. However, the same was not possible as the number was not reachable. In this regards, we request you to provide your valid Tata Docomo number along with the feasible timings which will assist us to get the needful done.

    Thanks and Regards,
    Customer Care
    Tata Docomo

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