Subject: Cheating with customer by redmi mobile company
My Name: Rajdipsinh Bahadursinh Rathod
My City: Vadodara
My Complaint Against: Redmi Mobile phone company
Complaint Category: Mobile Companies
Claim Amount (Approx.): Mobile given for service as under warranty period but company and authorized service center not returning my phone
My Complaint Description:
I had purchased redmi 1s through flipcart on 9th December 2014 as per below details:
Order ID: OD201496406406886400
Order Date: 09-12-2014
Invoice Date: 09-12-2014
Service tax #: AAACW8725FSD001
Warranty period is one year from purchased date.I had found problem with my phone so i had given my phone to my nearer service center at "ENSURE SUPPORT SERVICES INDIA LIMITED, VADODARA, GUJARAT,INDIA" on dated 7th September 2015 as its under warranty period. Details are as below:
WORK ORDER NO.BAR/XM/15/01523 WO DATE 07 SEP 2015
MSN NO. IMEI NO. 865630025784164
MODEL: REDMI 1S
Now its almost more than one & half month but i didn't received my phone back and i spoke to service center and they replied me that they are not getting respond and services from redmi company even though its authorized service center of redmi.
As a valuable customer what is my fault ??? I had found problem in redmi 1s and same problem validated by authorized service center and now one & half month spent but i didn't got any respond to get my phone back as its still under warranty period i have all the evidences.
Redmi company as well as authorized service center not returning my phone.