Subject: Starcj cheating by giving damage product
My Name: Parthi
My Contact Email ID: [email protected]
My City: New Delhi
My Complaint Against: Starcj
Complaint Category: Videocon Complaints
Claim Amount (Approx.): 10000
My Complaint Description:
I am a regular customer of starcj but they have cheated this time. I ordered 1 Videocon INFINIUM Z40 Anddriod smart phone (order no.- 20150528043712) in name of Sakshi on COD.
When i received the phone but it was damage so i immediately called up customer care & logged compliant. they didn't provide any complaint no. and said that your order no. is ur complaint no. for replacement. Then i again received replaced product after 2 days but this time there is some technical issue as LED was fluctuating. I again called up to their Customer care but we didn't get any proper response as they said that this is not there concern, need to contact Videocon company.
i dont know why they said so…if we had purchsed from starcj then they are responsible for any issue.
now i am chasing for refund or replacemnt with upgraded model from 31st may but didn;t got any response from them.
this is totally non sense and not tolerable . I will not suggest any one to buy product from starcj from now onwards.