Complaint Against Company Complaint – IFB Oven -poor Service

Subject: IFB oven -poor service
My Name: sunder raj
My Complaint Against: complaint against company
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 12000
My Complaint Description:
We had booked a service complaint for IFB oven (recently purchased)with Ticket No: 1100641274 on 20th August 2015 in morning as per Customer care service men will reach within 24 hours .But a technician from MM enterprises .Pala ,Kozhikode,(1/2 kilometer from my home)attended after a continuous call but he could not repair the same.He informed that he will come on 24th with necessary spares.No call from the MM enterprises up to 26th or no man came to resolve the issue.On 27th I made a call to MM enterprises remembering that the next day is onam and the person informed me he will call back within an hour.But he did not contacted .At 3'o clock I contacted him but he responded that he is attending a function and will recall with in half an hour.When I reached my home and contacted him he came there at 5'o clock with out informing me but the door is locked.I contacted him mentioning the necessity of oven in the next day and finally he reached at home in night with a second hand spare from another machine.He tried with it but no heat is produced.Finally he said that another part has gone and it will take minimum one week to replace and my "onam" with my guests is bitter to me

By above incident we had seen that how capable you are and fool we are that we had prefer the premium brand out of many others. No body will aspect this type of bloody experience in home consumable Items. I informed all my friends thru social media and my guests experience it directly

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3 thoughts on “Complaint Against Company Complaint – IFB Oven -poor Service

  1. Dear Sunder,

    We regret the inconvenience caused to you.

    We have escalated your concern and will attend to it immediately.

    Assuring you our best services.

    IFB Team.

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