Subject: Rent Complain – Set top box no.95438
My Name: Ritesh Shah
My City: Ahmedabad
My Complaint Against: Gtpl
Complaint Category: Entertainment
Claim Amount (Approx.): 5000
My Complaint Description:
Our local cable operator charges Rs.300/- monthly rent from us.
He is not giving any single sports channel and when we asked to provide sports channel he asked to pay Rs.350/-
I have checked packs on your site.
Starter Pack is available at 234+Tax
Popular Pack is available at 284+Tax
As per discussion with your tele operator “Starter pack” is activated on our set top box. If so cable operator should charge monthly rent of Rs.234/- from us however he charges us Rs.300/- in which your Popular pack is available. In your Popular pack there are 11 sports channels are covered so I should get all those channels.
Also we have lot of issues regarding service and when we complain we need to call operator for 8-10 times and also issues are not resolved.
Kindly ask local cable operator to activate all available channels in popular pack and refund our money where we are charged Rs.300/- instead of Rs.234/- for starter pack.