Subject: complain against Samsung care who provide very wrost service for new mobile
My Name: pritesh
My Contact Email ID: [email protected]
My City: baroda
My Complaint Against: Samsung care
Complaint Category: Service Providers
Claim Amount (Approx.): 18000-20000
My Complaint Description:
My complain against Samsung care who provide very wrost service which I ever seen with other mobile company.
Here I provide my mobile service request number 4195014112 on date-27.05.2015
I have purchase a new mobile phone SAMSUNG GALAXY GRAND 2 on date-28th August 2014…its going good with only few days..and phone had problem occur with camera which was not responding..so i gave phone to SAMSUNG CARE at FATEHGUNJ,VADODARA at 31st OCTOBER,2014..after the received me phone within four days with software update only..instead of finding problem why was this happen..so as a customer we took our phone and used with only 15 days and again same problem occur with camera and overheating of phone.so i gave my phone to same samsung care office at 18 NOVEMBER,2014..so again same answer by care..that is SOFTWARE was UPDATED now..it will be work fine..within a week same problem is occur..and again i gave phone to 24 th NOVEMBER 2014..again they have same answer and same process…SOFTWARE UPDATE..and say that phone will works good.. and after within month..same problem occur..and again i gave to samsung care..at 8th DECEMBER 2014..they received me with cahnging 1 appliance…its camera of phone..after few days again same problem occur..so i again gave to CARE at 12 th DECEMBER, this time they cahnged other applince ..thats the MOTHER BOARD of phone…still today problem was occured. with CAMERA ..now after changes multiple appliabce in phone and rooming of phones another problem face me that is side key is not glowing..today i was go at SAMSUNG CARE..they refused me to do this ..and told me that its chargable with 7000 to 8000..and told me that problem is with due to me..and rejected me..
now after checking my phone on last time with request number 4195014112 on date-27.05.2015 my safely working camera also not responding…
so u can see here..i gave phone to care 6 to 7 times…instead of finding problem .they always take a chance on phone..and now another problem is occur..at this time..they refuased..so PLEASE KINDLY TAKE ACTION AND PLEASE TAKE THIS SERIOUSLY..
hope grhak suruksha..kindly support me and responese me as soon as possible