Tikona Complaint – Connection Deactivation

Subject: Connection deactivation
My Name: Prashant
My City: Sirat
My Complaint Against: Tikona
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 5160
My Complaint Description:
I was not happy with the internet service provider called Tikona and decided to disconnect my internet service. On 18th of October I logged a disconnection request. Normally it takes about 10 days to deactivate the service, thats what the customer care department said and I'm sure they have the phone call recordings as well to prove this.
Now it has been more then a month but still nothing happened. I have been calling to customer care since the beginning of the month to know the progress of my disconnection request but they have not given me any information regarding this matter. I've emailed them too just because I thought customer care staff would not have an appropriate knowledge to resolve the query and I may get proper guidance from another department but there is no hope for any co operation by the company.

I have all the details, reference numbers, emails etc which I kept safe for just in case situation. I can present all factual evidences if needed. Now I'm tired calling them because they just pick up the call to tell me that your request is in progress.

I ask the GRAHAK SURAKSHA to look into this matter and help me for an appropriate outcome. I would leave my details as well here:
Prashant Bhingradiya
Ph no: 9099600654
Email : [email protected]

Thank you for listening customer's voice.

Share and inform others about this:

3 thoughts on “Tikona Complaint – Connection Deactivation

  1. Dear Prashant,

    Greetings from Tikona.

    Please be assured that your concern listed Nov 19, 2015 has been noted and our team is working on addressing the same.

    Tikona Care

  2. Dear Prashant,

    Greetings from Tikona.

    With regards to your concern, we confirm that your disconnection request is in process.

    Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Tikona care

Leave a Reply

Your email address will not be published. Required fields are marked *