Tikona Digital Networks Complaint – Internet Connectivity Problem Since Connection Taken From Tikona

Subject: Internet connectivity problem since connection taken from tikona
My Name: Saiyed Nizamuddin
My City: Ahmedabad
My Complaint Against: Tikona Digital Networks
Complaint Category: Service Providers
Claim Amount (Approx.): 2000
My Complaint Description:
Hello,

Since i have taken Internet service on 9th October 2015 by paying 2000 cash to tikona for 2 month advance rental and installation charges. Since the first day we are able to use internet properly as connectivity issue and after several complains also no support or solution given by tikona till now. Since 3 month we are using internet with the disturbing connectivity issue.

Whenever we call to customer care number the person always disconnect line or by chance technical person do visit to my home he says disconnect the connection if i am not satisfied. whenever i ask for refund they say you used the connection. But they never provided the service as the committed to me before buying the connection.

Please help to get refund of my amount or solve the connection problem with tikona as no one answer the email or call.

Regards,
Saiyed Nizamuddin.

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3 thoughts on “Tikona Digital Networks Complaint – Internet Connectivity Problem Since Connection Taken From Tikona

  1. Dear Saiyed,

    Greetings from Tikona.

    We have noted your complaint. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKDE2290 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [email protected]

    Regards,
    Tikona Care

  2. Dear Sayed,
    This is a gentle reminder to follow-up on your concern listed on Dec 05, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [email protected] mentioning your assigned reference number TIKDE2290 in the subject line.
    Regards,
    Tikona Care

  3. Dear Sayed,

    Gentle reminder # 2

    We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.

    Regards,
    Tikona Care

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