Akash Ganga Courier Limited Complaint – Claim For The Lost Parcel Of Cosignment No: 22042788

Subject: Claim for the Lost parcel of Cosignment No: 22042788
My Name: Ravi Harlalka
My City: Guwahati
My Complaint Against: Akash Ganga Courier Limited
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 75290
My Complaint Description:
First email sent to Mr Darshan (Senior official of the company and the person who assured us of justice over phone)

To Dated: 12th Aug 2015
Akash Ganga Courier Limited,
Shop no. 1, Janai Apartment, Tarun Bharat Chs,
Dr. Karano Road, Chakala, Andheri (E)
Mumbai : 400099
Ph: 022-28322122, 28322132

Sub: Claim for the Lost parcel of Cosignment No: 22042788

Sir,
My relative had booked a Parcel on 27th July 2015 and it is not yet received by me (consignee : Mr Ravi Harlalka) in Guwahati.
(Consignee address : Ravi Harlalka, A3L, 3rd Floor, Akashdeep Apartment, Bholanath Mandir Path, Dr. B. K. Kakati Road, Ulubari, GMC Ward No 27, Guwahati, Pin 781007)
We have been enquiring about my parcel from past 10- 12 days with Mr. Laxman Gupta of the franchise office on almost daily basis and sometimes 2-3 times in a day. And It was to my utter surprise that he gave us a new reason every time for the delay in delivery.
(To mention few of his reasons : 1. Train is delayed, 2. It is due to Flood, 3. It is caught by Sales tax department, 4. It has reached to the wrong station) and few more innovative reasons he gave before finally accepting that you parcel is lost/ Untraceable. Then he implied that it happens and now he cannot help us. Mr. Laxman’s behaviors / mischief had only added to our agony.
Hence, I would only like to request you that kindly consider my case and compensate me fully if not more of my material loss. I am unable to quantify my mental harassment, but that should not go unnoticed atleast.

My parcel had contained below list of items. I have also mentioned the approximate minimum possible value of each item. Exactly same List was also provided to Mr. Laxman Gupta at the time at the time of booking.
Claim Items Nos Amount
Branded Clothes 36 40000
Branded shoes 11 6000
Aldo Shine and brush 2 1000
Baby Carrier 1 3000
Book 4 4000
School Bag 1 1500
Track Pant Addidas 2 1500
Kids playstation 5 5000
Belt 2 2000
Cushion 2 500
Ladies wallet (Bvlgari) 1 2000
Craft Item 10 1000
Misc Items 5000
Courier Charges paid 2790
Total 75290

Franchise Address:
0346-Malad E,
R K Agency, Shop No: 16, Malad,
Poddar oad, Gole Garden, Mumbai
Ph: 09833781200
STax NO:AAUPG3830ASD001

Thanks & Regards,
Ravi Harlalka
8486135064 / 9435709691

second Time I had sent registered post (M RS443350897IN) on 13th Oct 2015. And below was the matter written by me:

From: Dated: 13-10-2015
Ravi Harlalka, C/o: A3L, Akashdeep Apartment,
Bholanath Mandir Path, Dr. B.K. Kakati Road, Ulubari,
GMC Ward no: 27, Guwahati, Pin: 781007
To
Akash Ganga Courier Limited,
Shop no. 1, Janai Apartment, Tarun Bharat Chs,
Dr. Karano Road, Chakala, Andheri (E)
Mumbai : 400099 Ph: 022-28322122, 28322132

Sub: Non receipt of my dispatched luggage despite of your deficiency and malafide practices insists me to take legal actions. Cosignment No: 22042788
Ref: My previous email dated 12th Aug 2015 to Mr. Darshan
Sir,
It is indispensable to point out that in spite of my prior reminder regarding non receipt of consignment booked through you till today. It is creating mental agony and discontent to see your deficiency of services and malafide practices over my genuine complain.
Hence, I have decided to knock the door of District Consumer redressal court for taking legal action to get me cost of my lost material with all legal expense.
I hope instead of maintaining your mockery and stunned silence on above complain, you will settle it forthwith within 15 days. Failing it, you will be responsible for future legal consequences.
Enclosed: 1) Receipt copy of the consignment
2) First email sent to Mr Darshan
CC: District Consumer Court, Guwahati
Thanks & Regards,
Ravi Harlalka
8486135064 / 9435709691

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