Subject: Deactivated Mobile Number yet not activate
My Name: Shivendra Kumar Sinha
My City: Giridih
My Complaint Against: Uninor Mobile Provider
Complaint Category: Uninor Complaints
Claim Amount (Approx.): 15000
My Complaint Description:
Mobile No. 9155932689 ( In the name of my wife Sangita sahay) was deactivated automatically by Uninor without any reason on 17th April 2015. When I asked the Customer Care, they asked to submit the Identification Proof Documents and Photograph to the Uninor office for activation of aforesaid Number again.
I also made an Topup of Rs. 200/- after submiting my documents again, thinking it might make my number active, which also was useless. I contacted UNINOR team at local office, as well as on Toll free number they were not aware where the problem exactly is.
I Provided the documents promptly but aforesaid number has not been activated. I gave several followups to Uninor team, but they don't have any information about the reason for deactivation of my number. And everytime new executive picks up the call asks to submit the document for activation.
I am really fed up of the situation and submitted the documents again.
This issue came couple of times before also, when I provided the documents and my number was activated. But this time, since long I am suffering and still aforesaid number is not activated.
I did mail to uninor authority but no reply yet and in the mean time Uninor store returned my document and replied there is no possibility to activate the number in question.
Please help me to resolve the issue as soon as possible.
Shivendra kumar Sinha
Arunalaya, New Area Buxidih Road
GIRIDIH – Jharkhand
Mob : 9431744069