BSNL Complaint – Deduction Of Money Without Reason

Subject: Deduction of money without reason
My Name: Ravindrasinh Chauhan
My City: Palanpur
My Complaint Against: BSNL
Complaint Category: BSNL Complaints
Claim Amount (Approx.): 15 Rs
My Complaint Description:
Hello sir I recharged 2 gb internet in Bsnl before month…
Tomorrow my available net mb is 10, so I recharge of 250 mb in advance through net banking. After recharge i checked available mb it is 7 mb from old and 250 mb from new recharge. And than suddenly i got message of deduction of 15 Rs from last call. So I call customers care they answer that you use continue net without making data of so that money deducted but actually i do same thing from many time but not a single time any deduction happened. But they gave same answer.
After some hours I again call to care than they tell me that I used net before recharge so it was happened, .. what the hell .. they just give answer without any information. I told him that i have already using net of 2 fb before recharged again .. so they book my complained for further query.
Now after one day again call come from care they first tell that the money deducted because your previous net mb is over. So I told him that my mb is remained before new recharge and tell him what answer given by first time than he changed his statement that it is done because you don't close your data after new recharge. So I asked you how all of you give different answers than he again changed his answer that your mb is over so money deducted. And they cant credit is back.. and they cant do anything in this case. Here its not for 15 Rs but how can they take money just without any usage? ?? Isn't they take money with same technique from different customers? ? so please do some thing sir. They can take many much money with this way from different customers

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