Subject: Complaint against Ola Cabs for deficiency of services after taking advance money
My Name: Vivek Hattangadi
My City: Ahmedabad
My Complaint Against: Ankit Bhati, Bhavish Aggarwal – owners of Ola Cabs
Complaint Category: Tours & Travels
Claim Amount (Approx.): Rs. 1600.00
My Complaint Description:
Complaint against Ola Cabs
I have been a regular user of Ola Cabs. On around 1st November 2015, I had deposited approximately Rs. 1500.00 in their Ola Money as advance payment towards the taxi fares.
From 2nd November onward, I had booked three rides and in all the three rides Ola Cabs cancelled the bookings on their own at the last moment.
The details are as under:
1. CRN153673539 of 14th December 2015 – Dr. BALBHADRASINH (7359897329) White Etios Number GJ 18 AX 4301
2. CRN153673539 of 29th November 2015 – Drs. RAM BHUJBAL (7083566195) and KUNAL WAGHMARE (8856078742)
3. CRN:142671025 OF 2nd November 2015 – Dr. Omprakash (9702818362) Cab No. MH 01BT 5653
Of these, Dr. Omprakash (9702818362) was most arrogant and aggressive and called me three times to cancel the booking – after which I gave him a piece of mind.
I have lost complete faith and trust on Ola Cabs and decided never to avail the services of Ola Cabs.
I am now asking for a refund but they are refusing to refund saying that it is not their policy. I reproduce their verbatim here.
Thank you for choosing Ola.
We apologize on behalf of Ola for the bad taste we left with you about our services.
We have consulted the concerned teams on this note.
Our policy(Ref. Clause VII. Terms & Conditions) does not allow for compensation for whatsoever even due to delay, no-shows etc.
Please be assured that we will work on to give a better and positive experience the next time you ride with us.
We thank you for your understanding.
Please use our self-serve option for any help or support by using the below mentioned link.
Their policies are totally anti-consumer.
For my money which is lying with Ola Cabs.
Ola Cabs is neither refunding the money nor are they providing services to the passengers.
It appears they have some ulterior motive.
I therefore seek your help in getting back the money I have deposited with Ola Cabs.
My complaint is not only for the refund of my hard-earned money but to preempt Ola Cabs from fleecing and cheating the public of India.
19th December 2015
079-26601479 / 9376100041